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This is a preliminary agenda, and is subject to change depending on the availability of speakers.
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11:00 A.M. – 2:00 P.M. |
Press Conference |
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7:00 P.M. – 9:30 P.M. |
Welcome Gala Night & BPAP GMAM
Venue: Harbor Garden Tent 2 |
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7:30 A.M. – 8:30 A.M. |
Registration and Breakfast |
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8:30 A.M. – 8:45 A.M. |
Opening Ceremonies |
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8:45 A.M. – 9:00 A.M. |
Welcome Remarks:
Hon. Ray Anthony Roxas-Chua, Chairman, Commission on Information and Communication Technology |
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9:00 A.M. – 9:20 A.M. |
Keynote Opening Address:
Hon. Ray Anthony Roxas-Chua, Chairman, Commission on Information and Communication Technology |
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9:20 A.M. – 11:20 A.M. |
Chairman’s Panel: The Future of Outsourcing
Outsourcing typically refers to contracting services to a third party service
provider, and ranges from voice-delivered customer service and support to
financial and risk analysis. While outsourcing has been an accepted business
practices for many years, it has now become a key component of process strategy
in many organizations. As a result, BPO has grown exponentially, and
approximately 150 cities around the world support offshore service delivery.
However, many have warned that BPO service providers will continually seek out
the lowest cost operating centers, and therefore only offer transitional
benefits to cities specializing in the provision of BPO services. Is this
forecast and enduring one? Or, is the nature of the industry changing in a way
that provides net job creation, rather than substitution? What of the nature of
services? Just how value added can they become? How strategic? |
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Panel chair:
Mr. Jonathan de Luzuriaga, Executive Director for Industry Affairs, Business Processing Association of the Philippines (BPA/P)
Chairman panelists:
Mr. Alfredo Ayala, Chairman, Business Processing Association of the
Philippines (BPA/P)
Dr. Ganesh Natarajan, Former Chairman, National Association of Software and
Services Companies
Mr. Raj Venugopal, Project Executive, Knowledge Industries, Investment,
Business New Brunswick, Canada |
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11:20 A.M. – 12:05 P.M. |
Presentation: How the Global Financial Crisis is Reshaping the Outsourcing
Sector
The effect of the global economic downturn continues to impact the outsourcing
industry. Service providers are facing sluggish growth, decreased margins, and
employee downsizing while service buyers are reducing IT and outsourcing
budgets. Despite this uncertainty, demand for outsourcing remains strong.
Decreasing margins will push providers to better employ existing resources,
introduce new services, implement new technologies, and improve delivery
processes. |
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Speakers:
Peter Schmitt, Co-Founder & Chairman, DPC Data, Inc. |
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12:05 P.M. – 1:15 P.M. |
LUNCH |
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1:15 P.M. – 2:15 P.M. |
Presentation: Global Outsourcing Location Insights
The challenge in outsourcing is to select locations that are both
cost-effective and efficient. A study by Global Services and Tholons offshoring
location decisions shows that global companies are considering cities instead of
countries, specific skill sets rather than generic availability and tier-two
cities instead of large, established centers. |
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Speaker:
Mr. Avinash Vashistha, Chairman and Global Managing Director, Tholons,
Inc.
Mr. Charles Hunting, Senior Executive Outsourcing-APAC, Accenture
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2:15 P.M. – 3:15 P.M. |
Presentation: Future Risks and Opportunities in the Outsourcing Market
Offshore models are proved to be efficient and accepted by many organizations worldwide.
However, changes in the economy, issues in corporate credibility, resource
constraints, competitor landscape, and optimizing market penetration pose as a
threat to the outsourcing industry. Service providers need to make adjustments to
ensure long-term success. |
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Speakers:
Mr. John DiLullo, President – Asia Pacific, Avaya, Inc.
Mr. Gerry Clark, Partner, TPI South East Asia |
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3:15 P.M. – 3:45 P.M. |
BREAK |
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3:45 P.M. – 5:45 P.M. |
Academe Panel: A Comprehensive Talent Strategy for Service Outsourcing
Talent shortage can impede the development of the outsourcing industry despite
the optimistic prediction on the industry. The rapid growth of the global
outsourcing industry has provided numerous prospects but the opportunities will
not turn into success if the country fails to provide sufficient and qualified
workforce. The Philippines, India, and China remain to be the top outsourcing
destinations with its large college-level workforce with good English
capabilities. |
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Panel chair:
Ms. Susan Rivera-Manalo, Human Resources Head, Globe Telecom Inc.
Academe panelists:
Dr. Vincent Fabella, President, JRU; Chairman, COCOPEA
Dr. Uma Ganesh, CEO, Global Talent Track
Dr. Jennifer Jarman, Assistant Professor, Department of Sociology,
National University of Singapore
Mr. Benedict Hernandez, Program Trustee, BPA/P AdePT
Prof. Frank Chen, PhD, Vice President, Hangzhou Institute of Service
Engineering
Mr. Craig Peden, Director of Corporate Relations, University of Wollongong
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5:45 P.M. – 6:00 P.M. |
Closing Remarks |
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6:00 P.M. – 7:00 P.M. |
FREE TIME |
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7:00 P.M. – 9:30 P.M. |
Filipiniana Gala Night
Venue: Sunset Pavillon |
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8:30 A.M. – 8:45 A.M. |
Welcome Remarks and Recap:
Mr. Alfredo Ayala, Chairman, Business Processing Association of the Philippines (BPA/P) |
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8:45 A.M. – 10:15 A.M. |
Panel: Shared Services Operations
For global companies, setting up shared services operations for business
processes such as finance and accounting, procurement, human resources and
technology not only provides standardization and consolidation of administrative
or support functions into a single entity, it also means significant cost
reduction, risk management and quality improvement. |
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Panel Chair:
Mr. Bill Pfluger, former General Manager, Chevron Shared Services Center – Philippines & Argentina
Shared Services panelists:
Mr. Raoul Teh, Site Operations Manager, Thomson Reuters
Mr. Barry Marshall, Senior Country Operations Officer, JPMorgan Chase &
Co.
Mr. Kee Teek Hong, Vice President and General Manager, Chevron
Mr. Garry Taylor, Director, Manila Resource Centre Manager, Macquarie Offshore Service Pty Ltd., Philippines
Mr. Ernest Cu, President & CEO, Globe Telecom, Inc.
Ms. Helen Marquez, Executive Vice President, ePLDT Ventus
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10:15 A.M. – 10:45 A.M. |
Cofee Break |
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10:45 A.M. – 11:30 P.M. |
Presentation: Global Outsourcing Strategies
Outsourcing is currently the most active industry worldwide. It is critical to
be equipped with in-depth analysis and knowledge about outsourcing including
insourcing, outsourcing, offshoring to develop the diverse aspects of
outsourcing – business vision, people, process, products, and tools for long
term sustainability, global growth, and competitive advantage. |
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Speaker:
Mr. Chris Beshouri*, McKinsey and Company |
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11:30 P.M. – 1:00 P.M. |
LUNCH |
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1:00 P.M. – 1:45 P.M. |
Presentation: Supporting Emerging Global BPO Sectors
Growth in the outsourcing industry can be attributed not only to call centers
but increasingly to higher-end outsourcing sectors such as legal services, web
design, medical transcription, software development, and animation. How can the
industry work together to ensure a creative talent pool in these value-added
sectors? Should the industry introduce global certification standards reflecting
best practices and increasingly tough regulatory standards? Or is that effort
best left to governments? |
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Speaker:
Mr. Larry Jones, CEO, StarTek, Inc. |
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1:45 P.M. – 3:15 P.M. |
Analyst Panel: Creating a High-Performance Outsourcing Organization
In this high-growth industry, there is a need to understand how offshoring and
outsourcing has become a mainstream business practice. Creating value in an
expanding industry is an integral component for outsourcing organizations. |
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Panel chair:
Mr. Peter Maquera, President and CEO, SPi
Analyst panelists:
Mr. Avinash Vashistha, Global Managing Partner, Tholons, Inc.
Mr. Gerry Clark, Partner, TPI South East Asia
Mr. Ian Bellord, Principal Consultant, ID Bellord Consultancy
Mr. Nitin Bhat, Senior Vice President for ICT Practice, Asia Pacific, Frost & Sullivan
Presentation:
Mr. Gabby Dizon*, President, Game Developers Association of the Philippines |
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3:15 P.M. – 3:20 P.M. |
Closing Remarks:
Mr. Oscar Sañez, CEO, Business Processing Association of the Philippines (BPA/P) |
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3:20 P.M. – 6:00 P.M. |
Business Matching
(Davao Room)
Site Tours:
EXL Service
Globe Business
Ayala Land, Inc. |
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6:00 P.M. – 7:00 P.M. |
FREE TIME |
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7:00 P.M. – 9:30 P.M. |
Farewell Night |
*Invited
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