| October 8, 2012 |
| 07:30 AM – 08:30 AM
Registration
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| 08:30 AM – 08:45 AM
Opening Ceremonies
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08:45 AM – 09:00 AM
Welcome Remarks
Welcome Remarks
Speaker:
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09:00 AM – 09:15 AM
Keynote Opening Address
Keynote Opening Address
Speaker:
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| 09:15 AM – 10:45 AM
Chairman’s Panel: Threats and Challenges: Should protectionism be a genuine concern for the global service delivery business?
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| 10:45 AM – 11:15 AM
Networking Break, Exhibit Viewing, Coffee
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| 11:15 AM – 12:30 PM
Public-Private Panel: Strategizing for High-Growth: Moving up the Value Chain
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12:30 PM – 02:00 PM
Luncheon Plenary (sponsored by Infosys BPO)
Luncheon Plenary
Speaker:
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| 12:30 PM – 02:00 PM
Press Conference (By Invitation only)
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| 02:00 PM – 03:30 PM
President’s Panel I: Diversification Strategy: How do IT-BPO companies wean themselves from dependence on the US market?
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| 03:30 PM – 04:00 PM
Networking Break, Exhibit Viewing, Coffee
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| 04:00 PM – 05:45 PM
Strategic HR Talent Panel: The Supply Scorecard: Revisiting the talent supply issue
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| 05:45 PM – 07:00 PM
Exhibit Viewing, Networking, Free Time |
| 06:00 PM – 09:00 PM
Gala Night (sponsored by Globe) |
| October 9, 2012 |
08:45 AM – 09:00 AM
Welcome Remarks and Recap
Welcome Remarks and Recap
Speaker:
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| 09:00 AM – 10:30 AM
Analyst Panel: Niches within Niches: Is hyperspecialization the future of IT-BPO?
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| 10:30 AM – 11:00 AM
Networking Break, Exhibit Viewing, Coffee;
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| 11:00 AM – 12:30 PM
Breakout Sessions
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12:30 PM – 01:30 PM
Luncheon Plenary (sponsored by EXL)
Luncheon Plenary
Speaker:
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01:30 PM – 03:30 PM
Breakout Sessions
Breakout Four: Building Success and Innovation in 21st-Century Healthcare
Technology and standards are shaping healthcare as we know it. In terms of opportunities, which areas need to be explored to ensure effective service delivery, patient safety, and better quality of care? What are some of the successful models being employed by healthcare BPO firms to become more responsive to the needs of patients, healthcare institutions, and providers? How are these firms making a difference on the ways things are done?
Moderator:
Speaker:
Breakout Five: Philippine Software Industry: A new vision for growth and sustainability
The Philippines is now a mature global location for software services, joining the ranks of China, Brazil, India, and Poland, according to a report by Everest Group. With industry growth of 37%, total revenue of US$993 million, and an increase in manpower by nearly 50,000 full-time employees in 2011, the software industry is among the fastest-growing outsourcing sectors in the Philippines today. But do conditions exist that will allow the industry to fully unleash its potential?
Moderator:
Speaker:
Breakout Six: Outsourcers' Dilemma: From Cost to Innovation
According to a recent Corbett and Associates study, outsourcers see innovation rather than cost as a key strategic benefit of outsourcing. Can local players now compete based on value? To what extent are customers willing to pay for innovation? To what extent do they demand innovation?
Moderator:
Speaker:
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| 03:30 PM – 03:45 PM
Networking Break, Exhibit Viewing, Coffee
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| 03:45 PM – 05:15 PM
President's Panel II: The Global Economy, Competition and Customer Retention
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05:15 PM – 05:30 PM
Presentation: The Philippine Digital Strategy
Presentation: The Philippine Digital Strategy
Last year, the DOST-ICTO launched the Philippine Digital Strategy, a five-year national ICT development plan 2011-2016, aligned with the Philippine Development Plan, that maps out the steps towards transforming the Philippines into a “digitally empowered, innovative and globally competitive nation.” The presentation walks the audience through the plan’s five key result areas, namely: policy environment, e-Government, ICT industry development, universal access to the Internet, and cyber security.
Speaker:
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05:30 PM – 05:32 PM
Welcome Remarks
Welcome Remarks
Speaker:
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05:32 PM – 05:35 PM
Summit Overview
Summit Overview
Speaker:
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05:38 PM – 06:00 PM
Introduction of the President
Introduction of the President
Speaker:
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05:38 PM – 06:00 PM
Closing Plenary
Closing Plenary
Speaker:
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| 06:00 PM – 09:00 PM
Farewell Dinner (sponsored by PLDT) |