The Event
Have we entered the Golden Era of Outsourcing?
Developments in technology, expanding demand, and shifts in public policy are creating major
challenges and opportunities for the global IT-BPO industry. How is, and will, the industry respond?
To examine that question and its alternatives, we are delighted to announce that the
Business Processing Association of the Philippines (BPAP) is organizing the fourth annual
International Outsourcing Summit: Global Market Leaders Addressing Global Issues, October 7-9, 2012
at the Makati Shangri-La Hotel in Metro Manila, Philippines. This year’s Summit will seek to increase
understanding of these new drivers of growth, their impact, and how the industry is likely
to adapt business models and strategies in response.
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Agenda
Are the twin threats of protectionism and reliance on developed markets--especially North America--real?
How can governments and the IT-BPO industry best work together to generate jobs and opportunities?
Is it incentives? Education and training? Business-friendly public policy? All of the above?
With demand for complex services growing fast, can global supply centers sustain talent supply?
These are just a few of the questions industry and client panelists, expert speakers,
and delegates will discuss over two days of plenary and breakout panel discussions and presentations.
This year's Summit features an all-new agenda focusing on the issues industry, government,
and clients are thinking about this year and that will determine the future of IT-BPO.
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