The global economic recovery is expected to
result in deeper and more far-reaching change in the business process outsourcing (BPO)
industry than even the slowly receding global economic recession exacted. The downturn
benefited outsourcing, as locators prioritized cost efficiency to sustain competitiveness
and maintain growth. However, changing government, corporate, and industry objectives
will pose new challenges and lead to unprecedented change as industry leaders address
increasing competition from emerging locations, demand for new, complex business
service sectors, and seek to leverage fast evolving social and applications technologies.
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Beyond economies of scale and its associated
cost savings, risk management, redundancy, skill sets, and regulatory environments are
the next set of competitive differentiators for established and emerging outsourcing
locations alike. Given these new realities, this year’s conference will consider
whether the industry is prepared to replicate or extend the past decade of successful
expansion by effectively addressing the challenges and capitalizing on new opportunities.
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Approximately 300 executives in the offshore
outsourcing industry from 15 countries are expected to attend the three-day conference
and related events, which include an exhibit, gala dinners, and site tours. Top industry
executives, respected analysts, and domain experts from the world over will participate
in sessions and panel discussions. The conference will begin with a Chairman's Panel
composed of C-level executives in industry-leading BPO services providers serving
a broad array of respected brands.
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