Jose Mari Mercado is the business development director for Convergys Philippines. He is responsible for handling prospects interested in outsourcing their call center operations, working closely with the US Convergys teams to sell the Philippines and its capabilities. In the last seven years, he has hosted over 300 clients and prospects, actively pushing for the Philippines as a destination of choice. He also manages all external relations for Convergys, including the government, the academe, and trade organizations such as Business Processing Association of the Philippines (BPAP) and Contact Center Association of the Philippines (CCAP). He is also a member of the board of trustees of BPAP. He graduated with a degree in Industrial Engineering from the University of the Philippines.