Raquel Capinpin has over 20 years of management experience spanning across several industries from service and utilities, pharmaceutical and IT. She is Philippine site lead at Misys Philippines, Inc., where she has worked since 2004. Ms. Capinpin worked for a customer services outsourcing firm, Customer Contact Center, Inc. as the operations director where she handled several accounts from the service/utility industry (telecommunications, cable, power and broadcasting company). Her responsibilities included strategic planning, project management and implementation, budget management and day-to-day operations management. Ms. Capinpin has a professional license in Electronics and Communications Engineering and completed the Executive Development Program at the Asian Institute of Management.