As managing director of HDI, Craig Baxter oversees the world’s largest technical service and support membership organization and the industry’s premier certification and training body. He manages a talented group of product managers who create an unrivaled environment of growth and learning for the IT service e and support industry. Previously, he was a software engineer where he developed a variety of applications including command and control systems, customer service applications, and secure check disbursement systems. His success as a developer along with his aptitude to manage people effectively led to management opportunities in system development, IT operations, technical support desk, product development, and business operations. Mr. Baxter holds a degree in Electrical Engineering from Northern Arizona University and an Master of Science in Computer Science from Chapman University.