Mark Bretton is vice president and head of Business Process Outsourcing for UK and Europe for Tata Consultancy Services (TCS). He is a member of the global executive team that develops the BPO business of TCS as well as the European leadership team. He also chairs the BPO Global Sales Council. Prior to TCS, he was a member of the European Steering Committee for the Shared Services and Outsourcing Network and voted as one of the most influential leaders in the European shared services market. Previously, he was the managing director of customer management at Royal Mail Group. In 2003, his work was recognized when he became a finalist in the National Customer Service Awards, Leader of the Year category.