Carlo Jose has 12 years of professional experience in the financial services, captive, and outsourced BPO sectors. Starting his career in BPO as a customer service associate, he quickly moved into management and leadership roles. He joined HSBC as assistant vice president for Operations in 2004, the first year of HSBC’s shared services operations in Manila. After a year, he was promoted to vice president. In August 2007, he took an international assignment to Chesapeake, Virginia as site director for Credit Card Customer Care and Collections. A year later, he repatriated to the Philippines taking on a new role as senior vice president for Operations, and handled the Call Centre Service and Sales processes. In August 2010, he became the first Filipino Centre Manager for the Philippines and in early 2012, has taken the broader role of head of GSC Operations - Philippines with 5,700 employees across two facilities in Manila.