Vikas Bhalla leads all outsourcing operations across EXL’s global delivery centers. Mr. Bhalla has been with EXL since 2001. During this time, he has spearheaded multiple client operations across the insurance, utilities and financial services verticals. Mr. Bhalla has also held several leadership roles in the areas of process consulting, Six Sigma, quality compliance, certifications, information security and business continuity. Prior to joining EXL, he held various management positions in GE India and Shriram Fibres. Mr. Bhalla is an engineering graduate from Institute of Technology, Banaras Hindu University, India. He also holds a Master Black Belt in Six Sigma.