Keith Jones has over a decade of contact center leadership experience. He has worked in industries such as retail, sales, customer service, collections, and technical support. Though his major focus is operations, Mr. Jones has developed exceptional expertise in strategic asset management and leadership development. His recent work in these areas has resulted in US$2 million in financial improvements for clients during the past two years. Additionally, he has orchestrated leadership trainings which improved the company’s leadership performance by 13% and resulted in US$4million of cost avoidance. Mr. Jones is a Six Sigma Black Belt and a former quality auditor for the state of Florida. He received his MBA from the University of South Florida.