Senior Vice President, Philippine and Hanoi Operations, Content Solutions, SPi Global

Nicki Agcaoili is senior vice president of the Philippine and Hanoi operations of SPi Global’s Content Solutions business. He works closely with major clients in the Scientific, Technical, Medical (STM) publishing industry, leading content aggregators, and global content distribution firms in maximizing their opportunities in the outsourcing and offshoring of high-value processes. He manages a combined workforce of 6,000 dedicated employees from the Philippines and Vietnam to offer best-in-class content solutions for demanding clients in Europe, the United States, and Asia.

Head of Corporate Business Solutions, PLDT ALPHA Enterprise

Nico Alcoseba is assistant vice president and head of Corporate Business Solutions for PLDT ALPHA Enterprise, responsible for Product Management across PLDT’s Corporate Data, Voice, and ICT Solutions, Global Alliance Partnerships for International Data and ICT Services, and Customer Engagement for the Corporate Market. He has more than 12 years of experience in corporate marketing and innovation under his belt. He qualified for and completed Wharton Business School’s Executive Development Program and graduated with distinction from the MBA Program of De La Salle University – Graduate School of Business.

Head, Outsourcing Malaysia

Justin Anthony is the head of Outsourcing Malaysia, an initiative of the outsourcing industry and the chapter of PIKOM, the National ICT Association of Malaysia. He is involved in the planning and strategizing of key activities towards achieving the needs of the outsourcing industry in the country. His wealth of experience over 20 years is spread over in the areas of audit, finance & accounting, taxation, general management, and human resources management. Prior to joining Outsourcing Malaysia, he was with Microsoft Malaysia, serving at the national level under the Economic Transformation Programme, NKEA Business Services.

Ramon ARCE
General Manager, DB Soft Philippines, Inc.

Ramon Arce is the general manager of DB Soft Philippines, Inc. Prior to joining DB Soft Philippines, Inc. in 1996, Arce was MIS administrator and product manager for Philippine Global Communication, Inc. before moving to New York and working with Swift Global Telecom as a Research and Development Engineer. He joined DB Soft, Inc. in New Jersey as a Systems Analyst and was later appointed vice president for overseas production, during which he launched its Philippine office.

Alfredo AYALA
Chairman Emeritus, Information Technology and Business Process Association of the Philippines; Managing Director and CEO, Ayala Corporation / LiveIt Solutions

Alfredo Ayala is chief executive officer of LiveIt, Ayala Corporation’s business process outsourcing investment arm, as well as chairman emeritus of IBPAP. He is also chairman of Integreon, vice chairman of Stream, director of Affinity Express and IQBackOffice, and managing director and member of the management committee of Ayala Corp. He was formerly chief executive officer of eTelecare, and chairman of SPi. LiveIt invests in innovative BPO companies that can leverage the Philippines and has the potential to become a Global Top 5 leader in their sectors. LiveIt also invests in the private education sector, in both the K-12 and Higher Education sector. It is focused on delivering high quality, affordable education for the base of the pyramid that can significantly enhance the potential for employment for lower income students.

Chief Executive Officer, GameOps Inc.

Andro Baluyut is the CEO of his own company, GameOps, Inc., which specializes in consultancy and operational support services for online game publishers across the globe. The company has worked with over 40 online games and provides quality services in terms of game moderation, customer support, and quality assurance to retain and monetize online communities. He is a member of the board of directors of the Game Development Association of the Philippines (GDAP). He was also former Director of Operations for ePLDT LevelUp! Inc. in the BPO Division.

Atty. Jocelle BATAPA-SIGUE
Founding President, Bacolod-Negros Occidental Federation for Information and Communications Technology (BNEFIT)

Atty. Jocelle Batapa-Sigue is the founding president of the Bacolod-Negros Occidental Federation for ICT. She was the Chairman of the National ICT Confederation of the Philippines. In 2004, she led the promotion of Bacolod as a destination for ICT-enabled jobs and investments. In 2007, she developed the Bacolod-Negros Occidental Federation for ICT (BNEFIT), along with other stakeholders. BNEFIT eventually joined similar bodies and created the National ICT Confederation of the Philippines (NICP), which serves as the recognized advocate for countrywide ICT industry development. Bacolod today is the latest Center of Excellence for IT-BPM in the Philippines. Atty. Sigue serves as city councillor of Bacolod, chair of the eGOV Awards 2013 or the Jesse Robredo Awards for Excellence in ICT for Good Governance, Cluster Head of the Visayas ICT Cluster, and volunteer consultant to the Province of Negros Occidental for ICT Investments.

H.E. Jejomar BINAY SR.
Vice President, Republic of the Philippines

Prabhakar BISEN
Country Head, Cognizant Technology Solutions, Phils., Inc.; Global Delivery Lead, Insurance Business Process Services (BPS)

Prabhakar Bisen is the Head of Global Delivery for Insurance BPS, responsible for projects and delivery to Cognizant's Insurance BPS clients across all delivery centers. He is also responsible in managing the Cognizant Global Delivery Centers in the Philippines as the Country Head. Prior to joining Cognizant, Prabhakar was the CEO of WNS Philippines, Inc., a subsidiary of WNS Group. Bisen has over 20 years of professional experience in transitions, project management, IT and business consulting, and operations management.

Founder / CEO, Synergy Global Solutions

Larry Bivins is founder and chief executive officer of Synergy Global Solutions. With the intention of creating high-impact employment opportunities for the people of the province of Ilocos Norte, he founded Synergy Global Services in 2012. Through the in-house development of methods and systems, his company quickly expanded its direct impact through the employment of over 100 full time employees within the first 9 months of operations. During this time, Bivins has also been an active participant in the activities of the Metro Ilocos Norte ICT Council which envisions Ilocos Norte as the next hot spot for industry development.

Founder, CEO and Creative Director, Stream Engine Studios

Director, ProExport Colombia

As Director of the commercial office in India since 2012, Augusto Castellanos covers the markets of India, Israel and the Philippines for Proexport Colombia, an agency that promotes exports, FDI and international tourism. Castellanos joined the organization in 2008, starting as an analyst for the intelligence department, then as Foreign Direct Investment Advisor, followed by Deputy Director of Intelligence Unit for Investment and Tourism, before his current assignment. An economist and political scientist at the University of the Andes where he took his Master in Economics, Castellanos served as a consultant to one of the most important Colombian foreign trade consultancy in 2005, promoting the Free Trade Agreement with United States and Colombia. He served as an advisor in the Senate of Colombia in 2006, where he worked on bills related to the income distribution of the different States of Colombia, formal housing development and quality public transport among others.

Roberto Jose CASTILLO
President and Chief Executive Officer, EEI Corp.

Roberto Jose Castillo is president and chief executive officer of EEI Corporation, an 82-year old company which provides construction services in the Philippines, Asia, the Middle East, South Pacific, and Africa. Among the EEI subsidiaries which he oversees are Equipment Engineers (a trading company), EEI Construction and Marine, Inc. (a specialist in tank and structural steel fabrication), EEI Power Corporation (operates and maintains power plants), Al Rushaid Construction Corporation (EEI’s joint venture company with Al Rushaid Petroleum Investment Company in Saudi Arabia), EEI Realty Corporation (a real estate developer) and Gulf Asia International Corporation (a manpower supply company). He is also director of Fujikasui Philippines Corporation, SQ Resources, Inc., Somerset Hospitality Holdings Philippines, Inc., and Tong Hsing Electronics Philippines, Inc.; and Chairman of EXCOM, Carmelray JTCI Corporation.

Ma. Cristina CORONEL
President, Pointwest Technologies Corp.

Maria Cristina “Beng” Coronel is president and chief executive officer of Pointwest Technologies Corporation, a leading 100% Filipino-owned IT services company with a delivery center in the Philippines and clients in the US, New Zealand, and Australia. She was part of the group that pioneered IT outsourcing in the Philippines, using the global delivery model to enable the work to be brought to the country. After her presidency at the Philippine Software Industry Association, she has focused her attention on capability building for the industry and has worked with various organizations in coming up with a Capability Development framework for PSIA.

Lenard DE VERA
Senior Manager – Human Resources, DSM Manila LLC

Lenard De Vera is senior manager for human resources at DSM “Manila” LLC, an affiliate of White & Case. He is a people champion, communicator, and training advocate. His career has spanned from the media industry to business process outsourcing. With DSM Manila, he laid the groundwork for the human resources function which encompasses recruitment, learning & development and HR administration. He is also an essential factor in the organization development initiatives of the organization. Lately, he has taken leadership of the HR Shared Services of DSM which supports the global people function of White & Case. He is the vanguard of this operations group, as it strives to achieve new levels of proficiency, efficiency and success.

Director, Human Resource Consulting, Capital One

Grace Decena is director of human resources in Capital One. She has been in the field of human resources for three decades, most of which were spent in the semiconductor industry, while a few years were in the telecommunications industry. She has spent seven years in HSBC, which then transitioned to Capital One where she is the head of the human resources department. She is an active member of the People Management Association of the Philippines as the chairman of the general membership committee for 2013. A highlight of her career is when she joined HR start-up operations for three global companies.

Project Resource Manager, CheQ Systems, Inc.

Allen Dela Rosa is project resource manager at CheQ Systems, a company that is specialized in software QA and testing services. Aside from providing testers for their clients’ projects, he also handles resource allocation, skills development, career development and project completion. He started his game testing career with CheQ Systems as a consultant for BioWare Austin. He also worked on projects for a top telecommunications company in the Philippines, and on testing projects for game company clients based in Europe. He believes that the game industry is a good venue to jump-start a career because it promises fun and challenging opportunities.

Chief Executive Officer, PITON Global

Ralf Ellspermann is the founder and chief executive officer of PITON-Global. Over the last decade, he has assisted countless high growth start-ups and leading mid-market enterprises, including multiple S&P 500 corporations, to successfully migrate their business processes to third party providers in the Philippines. As an industry veteran with more than 12 years’ experience, he has an excellent knowledge and understanding of the local BPO market, vendor landscape, as well as, service capabilities. In 2003, he has served as an industry resource speaker at NASSCOM’s Annual ITES-BPO Strategy Summit in Bangalore, India.

Anthony John ENRIQUEZ
Vice President and Head of Philippine Operations, Sutherland Global Services

As head of Sutherland Global Services’ Philippine Operations, AJ Enriquez is responsible for overseeing the Service Delivery Organization, where he has accountability and ownership of all facets of Philippine Operations including delivering revenues and profits for the geography, and driving the implementation of the Execution Excellence framework across the Philippines. Enriquez joined Sutherland from GXS Philippines where he was country general manager. He earned a CMMI Level 5 certification from IBM Solutions Delivery and has also been assigned in the US during his career at Accenture.

President and Chief Executive Officer, DTSI Group (Diversified Technology Systems, Inc.)

Miguel Garcia is the founder, president and chief executive officer of DTSI Group. He is an industry pioneer who began with a mission of communicating the Philippines’ capability for BPO. As co-founder of IBPAP and a former member of the board, Miguel is an effective advocate for the industry, both domestically and internationally, continuing to create new opportunities for Filipinos. DTSI Group, part of the NTT Group, is a multi-award winning provider of end-to-end facilities, advanced technologies and managed services. A pioneer in providing solutions to IT-BPM industries, the firm has played a major role in fostering the growth of allied industries and employment in the country. This year DTSI was awarded by Frost and Sullivan Philippine Excellence Award. "DTSI Group being the enabler of almost 60 percent of the BPO and contact center seats in the Philippines and the most prolific partner for its market-leading principals for many years.

Head of Corporate Strategy and Business Development, Globe Telecom

Gil Genio is head of corporate strategy and business development at Globe Telecom, responsible for strategy formulation and driving new initiatives. He is concurrently the head of International and Business Markets, which are the groups responsible for sales, relationships, marketing, products and support for Globe’s overseas Filipino and service provider customers, and for business customers from SMEs to the largest enterprises. He performs other legal entity functions for Globe such as chief executive officer of subsidiaries Innove Communications and GTI Business Holdings, as well as board member of G-Exchange and Kickstart Ventures. Among his previous jobs in Globe was chief financial officer, followed by stints as group head for fixed networks, carrier services and business customers. He is a managing director at Ayala Corporation. Also, he is vice chairman of GSMA Asia Pacific and a board member of Mobile World Capital Barcelona. He obtained a Masters in Business Management, graduating With Distinction, from the Asian Institute of Management. He holds a Bachelor of Science degree in Physics, magna cum laude, from the University of the Philippines.

Achyuta GHOSH
Head Research, NASSCOM

Achyuta Ghosh heads research at NASSCOM, bringing over 11 years of experience in offshoring industry thought leadership, decision making insights generation and strategy development roles. In his current role, he manages the knowledge ecosystem at NASSCOM including research focused on current trends, and identifying future directions for the global sourcing industry. Prior to NASSCOM, he has worked at WNS, where he led procurement outsourcing activities, and at Frost & Sullivan, where he led research efforts focused on Europe and North American process automation segments.

Director, Telstra Philippines

Tom Grealy is director at Telstra Philippines. He has been a customer service, sales and marketing executive at Telstra for 15 years. His leadership roles encompass marketing functions, sales , and contact centre service teams. He has extensive experience in leading large, distributed customer-facing workforces including captive and outsourced partner operations, where he has driven customer experience, sales and productivity improvements across the value chain. Currently, he leads Telstra Philippines’ transformation program, building the future customer service operating model for Telstra in the country. His accountabilities include the establishment of a captive operation, consolidation of partner programs into ‘super sites’ with new practices and standards across every facet of operations and, in parallel, redesigning the service experience.

Ma. Rosario GRUET
Co-founder and VP-Business Development, Computer Professionals Inc.

Ma. Rosario “Ito” Gruet is co-founder and vice president for business development of Computer Professionals, Inc. She has had over 25 years experience in IT, covering different areas of software development in various roles including programming, analysis and design, project management, IT management, training, marketing, and product and business development. She is currently a director of the Philippine Software Industry Association and a co-founder of SPRING.PH.

Managing Director and Founder, Gurango Software Corporation; President, Philippine Software Industry Association

Joey Gurango is the president of the Philippine Software Industry Association, as well as the managing director and founder of Gurango Software Corporation, the most successful Microsoft Dynamics partner in the Philippines. Prior to forming Gurango Software, he served as the Asia Pacific Regional Director for Microsoft Business Solutions. Gurango has a solid track record in forming and running successful software companies. He was inducted into the Hall of Fame for Microsoft’s Most Valuable Professionals in 2007, in recognition of his mastery of software technology and business.

President / Chairperson, National ICT Confederation of the Philippines

Lizabel “Wit” Holganza is president and chairperson of the National ICT Confederation of the Philippines, a national organization composed of over 40 ICT councils in Luzon, Visayas, and Mindanao. She is also vice president and committee chair for policy and advocacy of ICT Davao Inc. She serves as chief executive officer of several Davao-based companies, namely: Nanoscript Inc., a technical training facility for aspiring BPO professionals; and, ZipIT Solutions, a business process outsourcing provider for Health IT services and voice-based customer service.

CEO, GaiaX Asia Corporation

Jun Ishikawa is chief executive officer of GaiaX Asia Corporation. He migrated from Japan to establish the subsidiary company and widen the reach of GaiaX Co.Ltd., which is a leading social media and game customer support company in Japan. Their main focus is on outsourcing business processes that involve smart phone game and social media such as Smartphone Game Customer Support, Social Media Page Security and Facebook Page Management. Recently they announced they were handling more than 500 game titles. Prior to GaiaX, Ishikawa has established new businesses in various fields including marketing in IT, HR, retail, and the non-government sectors. He is also one of the authors of the book, A Perfect Guide to Understanding Facebook by Professionals (published in Japan).

President, TeamAsia

Maria Montserrat Iturralde-Hamlin is president and founder of TeamAsia, an award-winning strategic marketing communications firm that develops place, corporate, and personal brand strategies, creative concepts, and marketing communications programs and campaigns incorporating events, public relations, and online marketing tools for its clients. She concurrently serves as President of the Philippine Association of Convention/Exhibition Organizers and Suppliers (PACEOS); as Trustee and Board Secretary of the League of Corporate Foundations; and was appointed to the Tourism Promotions Board representing the Meetings, Incentives Travel, Conventions, Exhibitions & Events Services & Facilities Sector. She is also a public speaker, trainer and business consultant.

President, Game Developers Association of the Philippines; Head of Operations, Secret 6 Inc.

With 10 years of experience under his belt, Alvin Juban, president of the Game Developers Association of the Philippines, continues to contribute and support the gaming and multimedia industry. Currently head of operations of Secret 6 Inc., he spearheaded the expansion of the company from 15 employees to 60 artists and engineers. In 1997, he started his own multimedia arts and e-learning company, Innov8 Inc. Juban also carries a background in e-business and Internet commerce consultancy from his previous work in Superius Corporation, and has been part of the multimedia industry while still under Singapore’s Teledata Ltd. in 2008.

President, TeleDevelopment Services Inc.

Jon Kaplan is president of TeleDevelopment Services, Inc. (TDS), a 22-year old international BPO and Contact Center consulting, training, recruiting, and support services company. Under his leadership, TDS has built and supported over 550 contact center and BPO clients worldwide. In 2009, he founded the Call Center Institute Las America. In 2011, he was president of BPO CareerHub, Philippines. Kaplan has authored numerous industry articles and is a frequent speaker at national and international contact centers and BPO conferences in Argentina, Brazil, Canada, Japan, Korea, the Philippines, Scotland and more.

Vikrant KHANNA
Principal, Tholons

Vikrant Khanna is Principal at Tholons. His experience spans a multitude of services globalization initiatives with organizations and locations alike, with activities like sourcing strategy, cost & location optimization and performance benchmarking. He has also led several government-led initiatives on building & executing IT-BPM competitiveness strategies. With experience spanning geographies like Colombia, Egypt, India, Jordan, Philippines, Sri Lanka, Thailand, and Uruguay, he has developed deep insights into location selection, operations setup, and scale-up of global operations.

Chief Operating Officer, UnitedHealth Group Information Services

Anurag Khosla is chief operating officer of UnitedHealth Group Information Services. He is responsible for expanding GSD operations and providing full-service solutions to UHG’s customers. Previously, he served as UHG’s vendor manager for their Healthcare Business Process in India. Prior to joining UHGIS, Khosla spent close to six years in the Wipro group working primarily with the UnitedHealth Group account.

Paolo LA’O
Vice President and Head of Global Delivery Communications, Wells Fargo Enterprise Offshore Program

Paolo la’O is vice president and head of Global Delivery Communications for Wells Fargo Enterprise Offshore Program. In this role, he leads the communications function of all EOP delivery sites globally, with a strong focus on strengthening alignment and consistent messaging across all geographies, and elevating the perception of Wells Fargo in the local markets as an employer of choice. He is also a member of the Global Delivery Leadership Team, and a member of the board of directors of the legal entity – Wells Fargo Philippines Solutions, Inc.

CEO, Orange & Bronze Labs

Calen Legaspi is co-founder and chief executive officer of Orange & Bronze Labs. He is also part of the board for the Philippine Software Industry Association, serving as the technology director and head of the Technology Council. A known champion for education reform, he has initiated and participated in programs that support the Philippine academe. He is also part of the technical panel of the Commission on Higher Education where he is instrumental in developing responsive IT education curricula and programs for Philippine universities and institutions.

Miguel LIMON
President, Massive Gaming

Miguel Limon is president of Massive Gaming, an online game publisher. He is an enthusiastic gamer who wanted to provide players with a new gaming experience and really elevate the field of online gaming in the Philippines. Prior to opening Massive Gaming, he was spending majority of his time managing sales, finance, and operations for Intex Telecom Systems, a company that supplies cell sites and other technological products for the major networks in the Philippines and Indonesia. Limon took further studies on Entrepreneurial Finance at Asian Institute of Management in Manila, as well as Strategic Marketing for High Technology at Stanford University in the United States.

Global Head of Marketing, Cognizant BPS

Vineet Malhotra is global head of marketing for Cognizant’s BPS practice. He heads the global marketing function, driving BPS’ Future of Work, SMAC positioning, and strategic solutions. His role includes addressing the emerging customer ecosystem through thought-leadership and research. He has authored and supported various white papers, highlighting changes in operating models to support market, technology and demographic changes in the millennial generation. He has more than 20 years of experience across various industries and geographies, while working with global telecommunication, financial services and technology companies.

Asheesh MEHRA
Head of BPO-APAC, Japan and the Middle East, Infosys BPO Ltd.

Asheesh Mehra leads the Asia Pacific, Japan and Middle East region for Infosys BPO, bringing over a decade of cross-industry, global sourcing experience, and driving business transformation through outsourcing of Fortune 500 companies. Prior to joining Infosys BPO, he led WNS, Msource, and TCS Intelenet, where he was instrumental in driving strategic initiatives in the areas of market penetration, operational excellence, organizational development, and transition. Mehra was awarded “Thought Leader of the Year – Asia” by SSON in 2010 and was recently voted to the G6 Asia SSON.

President and CEO, Information Technology and Business Process Association of the Philippines

Jose Mari “Jomari” Mercado is the president and CEO of the Information Technology and Business Process Association of the Philippines (IBPAP), overseeing IBPAP's key initiatives in marketing the Philippines as a top global outsourcing destination, implementing talent development initiatives, and maintaining investor confidence in the country. Mercado has 30 years of experience in sales, marketing and consulting in the BPM, finance, insurance, and telecommunications industries both in the Philippines and across the ASEAN and South Asia region. He has been a member of the leadership team of Convergys Corporation in the Philippines for the past nine years. As head of business development at Convergys, Mercado played a key role in the company's rapid growth in the Philippines.

Vice President and Country Manager, Convergys

Ivic Mueco is the Vice President and Country Manager for Convergys, a global leader in customer management. She is responsible for the management of Convergys’ 19 operating sites across the Philippines. Prior to joining Convergys, she served as a Business Unit Director at eTelecare International, where she was in charge of programs, operations, and resource management. Prior that, she was General Manager for Datacom IT Services SEA Pte Ltd., an outsource provider to companies based in Singapore.

Practice Director, Everest Group

Shyan Mukerjee is a Practice Director at Everest Group, managing the firm’s Global Sourcing and Location Advisory Practices. He has been an executive advisor and industry analyst for more than eight years, and is responsible for leading the firm’s work with Global In-house Centers of Fortune 500 companies and service providers. Mukerjee is an expert on emerging global sourcing markets and served governments and location development organizations across the world, including India, Philippines, South Africa, Mauritius, Egypt and Colombia.

General Manager, IBM

Rajesh Nambiar is the General Manager of Services Integration Hub - East for the IBM Corporation. He is responsible for enhancing the level of integration across the services business for IBM, evolving the next generation of globally integrated delivery capability of IBM’s Global Business Services (GBS), and ensuring client value delivery across the client engagement lifecycle. In this role, he focuses on integration and optimization of service operations across Global Business Services and on delivery capability and talent development across Asia Pacific, encompassing the India, China, and the Philippines delivery centers. Mr. Nambiar is part of the IBM Integration and Values Team, and a member of the Board of Governors of the IBM Academy of Technology.

Global Head for Business Process Services (BPS), Tata Consultancy Services

Abidali Neemuchwala is global head for Business Process Services at Tata Consultancy Services, a leader in the BPS industry, focusing on domain-led transaction processing, knowledge services and process transformation. He has rich experience in business & technology operations, process & consulting. In his previous roles, he headed North America delivery and was global head of Process Excellence where he was instrumental in deploying One Global Service Standard across TCS’ delivery network. In February 2011, he was awarded the BPO CEO of the Year 2010 for his accomplishments in leading TCS BPS to be the fastest growing BPO firm, and in 2012, he was recognized by the Shared Services Organization of IPQC for his personal contribution to the industry.

General Manager - Training and Development, Cognizant Technology Solutions Philippines, Inc.

Martin Orendain is general manager for training and development for Cognizant Technology Solutions Philippines, Inc., responsible for championing an environment conducive for learning and growth by developing and implementing learning interventions across all levels. His career in training and development spans more than 20 years – 12 years of which were in the BPO industry. He has led training teams in providing various training programs for new hires and leaders for accounts in the field of mobile telecommunications, consumer products, travel, and finance in various geographies such as the US, UK, Canada, Australia and New Zealand.

CEO and Co-founder, Tarsius, Inc.

Jennibeth Paglinawan is the chief executive officer and co-founder of Tarsius, Inc., a mobile application development company, specializing in augmented reality. She is one of the few female entrepreneurs who are at the helm in the arena of the fast-paced and emerging Augmented Reality technology industry. She has won a Silver Award for Best R&D Paper at the 24th National Research Symposium in 2012. She is also a member of the Philippine Association for the Advancement of Science.

Global FO Data Lead and Country Finance Lead, Shell Shared Services Asia BV

Noel Paraso is global finance operations data lead and country finance lead for Shell Shared Services (Asia) BV. He began his career with Shell as the general manager of the Shell Shared Services (Asia) B.V. Manila in 2004 before moving on to the global role of vice president for service centre network for finance operations in 2008. He concurrently holds the position of Manila centre finance lead, country functional finance lead for Shell Companies in the Philippines, and also serves as a board member of Pilipinas Shell Petroleum Corporation. Under his leadership, finance operations Manila has grown from less than 50 staff in 2004 to more than 2,400 employees in 2013, making the Manila Centre the biggest FO location amongst the six FO sites of Royal Dutch Shell (RDS).

Senior Vice President, SPI Global CRM Operations

Rommel Regino is senior vice president at SPI Global CRM Operations. He has over 12 years of experience in the BPO industry and 6 years in manufacturing, demonstrating his strength in leading strategic initiatives that involve process improvement, people development, client relationships, business delivery, and project implementation. A quality champion with a keen understanding of quality methodologies such as Six Sigma, TQM, and COPC, Regino has been involved in ISO 9001, ISO 14001, and QS9000.

Danilo Sebastian REYES
Chairman, Information Technology and Business Process Association of the Philippines; Country Manager, Genpact Philippines

The country manager of Genpact Philippines, Dan Reyes has over 20 years of professional work experience in the services and outsourcing industry. He is currently the Chairman of the Information Technology and Business Process Association of the Philippines and a member of the board of directors of the Contact Center Association of the Philippines. Prior to Genpact, Reyes worked as president and board director in Sitel and was responsible for developing country growth strategies, increasing revenue and profitability, and managing expansion of service offerings from voice services to back-office processing. Reyes also served as chairman of the board and general manager of Salmat Philippines Inc. and as board director and country manager of Contact World Inc. Before his stint in the outsourcing industry, Reyes held positions in sales and marketing.

Pocholo REYES
Managing Director, dB Wizards Inc.

Pocholo Reyes is managing director of dB Wizards Inc. He has been with the company for 11 years, taking on various roles. He joined dB Wizards Inc. in 2001 as a junior BI consultant, helping build the BI practice of the company. On January 2003, he was appointed as consulting manager, responsible for delivery of consulting projects. He helped the company expand its services from applications development and BI to portals and collaboration solutions, infra, ERP, and managed service. He was appointed operations director on January 2006 taking on more responsibilities which included marketing and training services. Prior to joining dB Wizards, he was a software engineer for Microsoft Great Plains Software.

Dr. Niña Ana Marie Jocelyn SALES
Academic Development Specialist, Student Support & Exams Division, Informatics Holdings Philippines, Inc.; Dean, School of Business and Entrepreneurship, Informatics College - Cebu

Dr. Niña Ana Marie Jocelyn Sales is a member of the board of directors of the Animation Council of the Philippines, Inc. (ACPI). She is the academic development specialist of Informatics Holdings Philippines, Inc. (IHPI) and currently the dean of School of Business & Entrepreneurship (SBE) of Informatics College in Cebu. She has been part of several local and international organizations such as the United Nations Department of Safety and Security (UN-DSS) as a Geographic Information System (GIS) Specialist and IT Consultant, and with the Technical Education and Skills Development Authority (TESDA) as a Curriculum Development Consultant for the Game Programming, 2D and 3D Game Art Development Programs, among others.

Johan Hellstam SEGERGREN
Country Manager, Google Enterprise for Thailand, Vietnam, and Philippines

Johan Segergren is responsible for the Google Enterprise business in Thailand and Philippines. He first moved to Asia 16 years ago as a management trainee for Hyperion. With only a few years away in Europe and US, he came back to Asia in early 2000 to run a partner company to Salesforce.com. He joined Google in 2008. He is a frequent speaker at cloud technology, IT security and industry events, and has degrees in Business Administration from University of Lund, Sweden and in International Trade and Negotiations from University of Montpellier, France. Originally from Sweden, he lives in Bangkok with his family.

President, People Management Association of the Philippines

Grace Sorongon is president of People Management Association of the Philippines (PMAP). She has a solid background in Human Resources Management, specializing in talent acquisition and development. She has had 25 years’ experience covering client relations and business development, and launching HR Managed and Recruitment Process Outsourcing (RPO) for Professional Staffers, a division of John Clements Consultants, Inc.

Madhukar TATA
Head – BTS, Infosys BPO

Madhukar Tata is head of business transformation services of Infosys BPO, an advisory practice focused in helping clients realize business value by leveraging multiple levers[S1] to re-engineer business process. He has had 18 years of experience in the areas of transformation and re-engineering in varied industries including manufacturing and service industries. Prior to joining Infosys BPO, he worked with McKinsey, Ford, and HP BPO. He has authored several POVs on operational excellence and transformation and has also spoken at various industry forums.

Vice Chairman, Information Technology and Business Process Association of the Philippines; Country Managing Director, Accenture Philippines

Manolito “Lito” Tayag is the country managing director of Accenture Philippines, steering more than 25,000 people who provide high-quality technology, business process outsourcing (BPO) and management consulting services to Accenture clients in Europe, North America, and Asia. In his career at Accenture, he has played a key role in building financial services client accounts and developing its industry group, and enhancing global visibility for the Global Delivery Network for technology in the Philippines. Tayag is a member of the board of trustees of the Business Processing Association of the Philippines (BPAP) and was elected to the board of directors of the Philippine Software Industry Association (PSIA) in 2006–2007. He is a Management Engineering graduate of Ateneo de Manila University.

Undersecretary, Management Services Group, Department of Trade and Industry

Nora Terrado is the undersecretary for the management services group of the Department of Trade and Industry. Prior to her government service appointment, she was president and country manager of of Headstrong Philippines, a global financial consultancy and information and technology services firm. She was also vice president of Genpact Headstrong Capital Markets and IT Philippines; site leader of Genpact Manila Global Delivery Center; and former president of the Philippine Software Industry Association. A certified public accountant, Terrado also served as financial controller and manager of the Regional Shared Services Center for Southeast Asia Operations of Harper Group/Circle International, and vice president for finance and administration of Circle Freight and Affiliated Companies.

General Manager, Alabang U.S. Card Operations

Paul Townsend is the General Manager of Capital One’s Alabang Contact Center in the Philippines, the largest Operations Center in the Capital One footprint. A Fortune 500 company, Capital One has one of the most recognized brands in America and serves more than 65 million customer accounts worldwide.

Mr. Townsend has been with Capital One for nearly 20 years, serving in a broad range of functions. He spent his first seven years with Capital One in line operation roles, both call center and back office. The majority of his career has been spent supporting new business opportunities and leading large complex projects including the rapid growth of our National Bank Portfolio and multiple Bank and Card integrations- Hibernia Bank, North Fork Bank, Chevy Chase, ING Direct and HSBC Card. Mr. Townsend’s role in the Philippines combines his deep operations and integration experience.

Executive Director,, Contact Center Association of the Philippines

Jojo Uligan is executive director and founding member of the Contact Center Association of the Philippines (CCAP). He spearheads the association in activities such as international trade missions, conferences, seminars, and networking events. Considered a pioneer in the industry and a veteran in both sales and marketing, he carries 17 years of experience in call center operations, actual contract negotiations, solutions selling, fieldwork, market presentations, and sales team supervision. Uligan worked as a business development manager and program director and currently does consultancy for leading call center and telecommunication companies.

Jeffrey UTHOFF
President, TELUS International Philippines

Jeffrey Uthoff is the president of TELUS International Philippines, providing leadership and coordination of all functional groups and the entire local team in Manila. He has spent over two decades in the contact center sector primarily in executive operations roles, but has also enjoyed responsibility for sales management and client relationship leadership. Uthoff joined TELUS International Philippines (TIP) from IBM Global Process Services as director and country head. Concurrently, he is a board member of the Contact Center Association of the Philippines (CCAP) and a dynamic speaker on various topics, including global relationships, operational excellence, and building powerful leaders.

Chairman and Managing Director, Accenture

Avinash Vashistha is chairman and managing director for Accenture in India, responsible for all Accenture activities in India, its strategic direction, growth and development. Prior to joining Accenture in 2011, he was chairman and chief executive officer of Tholons. A pioneer in globalization, Vashistha was instrumental in the growth of the IT and BPO industry in the United States, India, Philippines, Eastern Europe and Latin America. A thought leader in the industry, he has co-authored the book The Offshore Nation. He is also an Executive Council member of NASSCOM, CII, FICCI, Chairman of FICCI Karnataka State Council, and a Board Member of American Chamber of Commerce.

Gillian VIRATA
Senior Executive Director, Information Technology and Business Process Association of the Philippines

As senior executive director, Gillian Virata is responsible for IBPAP’s marketing and research service lines, overseeing relations with many of the association’s key stakeholders, and coordinating with other departments of the association through IBPAP’s respective executive directors and staff. As research director, she provides industry statistics and information to the public through the publication of annual industry statistics on talent pools, IT-BPO revenues, and employment, and the resulting benefits to the country. The research team also takes charge of compiling the Next Wave Cities™ scorecard, annual report, and the latest industry trends. She has extensive professional experience in world-class research with reputable institutions such as World Bank, Asian Development Bank, Ayala Corporation, C. Virata & Associates, and SyCip Gorres Velayo & Co.

Workplace Learning Consultant and Coach, N/A

An independent coach, facilitator and workplace learning consultant based in Manila, Joanne Weston conducts group and individual coaching programs on leadership, communication, team collaboration, stress management and cultural versatility. Her particular expertise is coaching and supporting emerging leaders and high potentials to cope with the challenges of management in a multicultural environment for the outsourcing and shared services industry, among others. Joanne is a certified Coach with the International Coach Federation (ICF) and a certified practitioner of the Myers Briggs Type Indicator (MBTI®).

AVP - Global Clinical Services, Operations, MediCall Philippines, Inc. – a Cognizant company

As Assistant Vice President for Global Clinical Services for Operations of MediCall Philippines, Inc. - a Cognizant company, Jeff Williams manages the continuous expansion and employment of hundreds of Philippine nurses, doctors, and other clinically trained personnel. He established the first clinically oriented healthcare service center in Metro Manila. His efforts have pioneered the way with URAC Core, Workers’ Compensation Utilization Management, and Health Utilization Management Accreditation outside of U.S. shores, creating an International classification for URAC accreditation. Williams also serves as chairman for the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP).

Chief Executive Officer, WorldSource