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 Avinash Vashistha
Chairman and CEO, Tholons
Avinash Vashistha has over 20 years of experience in various aspects of business
leadership, globalization, and equity management. He began his career in the
telecommunications industry and led several strategic outsourcing initiatives
such as models for globalization, and methodologies to evaluate and manage
global suppliers. His significant contributions have earned him the respect of
the Asian and Indian IT-BPO community. His opinions are often sought by
worldwide organizations including IDC, NASSCOM, and CITEM. Among his other
achievements are the establishment of consulting firm, neoIT, and the book “The
Offshore Nation.” He holds an engineering degree from the Indian Institute of
Technology Kanpur, a computer science degree from the University of Alberta, and
a Master’s in Business Administration from Arizona. |
 Barry Marshall
Senior Country Operations Officer and COO, JPMorgan Chase & Co.
As Senior Country Operations Officer, Barry Marshall has over 15 years of
experience with JPMorgan Chase & Co. across a variety of functions and
processes. Over the past five years, he has focused on a variety of
globalization efforts across the firm in both India and the Philippines. He
relocated to the Philippines over three years ago to launch a new global
operations center for the firm. He is currently responsible for the operational
and strategic oversight for all of the firms’ internal and external operations.
Marshall has a bachelor's degree from Arizona State University and a Global MBA
from London Business School and Columbia University. |
Charles Hunting
Senior Executive and Partner, Accenture
Charles Hunting leads Accenture’s outsourcing business in China, and is
responsible for developing, growing, and operating all aspects of this business.
Prior to this, he filled a similar role in Accenture’s business in India. As a
consultant, Charles specializes in venture and alliance strategy, corporate and
technology strategy formulation, organizational transformation and outsourcing.
He has held positions such as Director for Capegmini, Senior Manager for
Accenture, and Business Analyst for Metway Bank. In addition, Charles led the
implementation of large organizational and technology change initiatives on
behalf of Australian and Asia/Pacific clients. |
 Craig Peden
Director of Corporate Relations, University of Wollongong
Craig Peden is the Director of Corporate Relations at the University of
Wollongong and his role is to create high value and mutually beneficial
relationships with the industry. He is responsible for the growth and tenancy of
the University’s latest and most exciting asset, the Innovation Campus, a
business and research park that seeks to enable business success. His experience
builds on a career in the IT industry specifically research and development, IT
and ICT sales, BPO, and KPO. He has held key positions such as Product Strategy
Manager for PeopleSoft and Higher Education Solutions Specialist for Microsoft.
He obtained his degree at the University of Wollongong. |
 Dr. Ganesh Natarajan
Vice Chairman and CEO of Zensar Technologies
Dr. Ganesh Natarajan is one of the most successful and dynamic professionals in the Indian IT industry and has been the CEO of
Zensar Technologies for over seven years. He also holds several positions in different IT associations such as National Chair for
Confederation of Indian Industries – IT and ITES committee, fellow of the Computer of Society of India, and member of the executive
council and Chairman’s council of NASSCOM. His significant contributions in the IT industry and his exceptional entrepreneurship has
earned him recognitions such as CEO of the Year by the Asia Pacific HR conference, Asia HRD Congress Award for Contributions to the
Organization, and a finalist of the Ernst & Young award. |
 Ernest Cu
President and CEO, Globe Telecom
Ernest Cu has over two decades of experience in general management and business development spanning multi-country
operations. As President and CEO of Globe Telecom, he is responsible for strengthening project executions and overseeing
the day-to-day operations of the company. Prior to joining Globe, he held key positions such as President and CEO of
SPi Technologies, and Founding Chairman of eTelecare Global Solutions. He earned his Bachelor of Science in Industrial
Management from De La Salle University and his Master’s in Business Administration from J.L. Kellogg Graduate School of
Management, Northwestern University. |
 Frank Gang Chen
Professor and Vice President of Hangzhou, Hangzhou Institute of Services Engineering
Frank Gang Chen is currently a Professor and the Vice President of Hangzhou
Institute. He concurrently holds positions in the College of Management of Xi’an
Jiaotong University, CompuPacific International, Inc., and Overseas Chinese
Entrepreneurs and Professionals. He also served in Tech Era Inc., New River
Community College, Virginia Technology Institute and State University,
Carnegie-Mellon University, and in Southwest Jiaotong University. |
 Fred Ayala
CEO, LiveIt Solutions, Inc.
Fred Ayala is the CEO of LiveIt Solutions, Inc., Ayala Corporation’s holding
company for its investments in the BPO sector. He heads LiveIt in investing in
leading global companies based in the United States, India, and the Philippines
that provide complex BPO services. Concurrently, he holds key positions in
several companies and organizations including the Business Processing
Association of the Philippines (BPA/P), Integreon, Affinity Express, HRMall, and
Stream. He has also served as both Chairman and CEO of eTelecare, Chairman of
SPi, and Managing Director and Co-Founder of MBO Partners. Ayala has a double
degree in Developmental Studies and Economics from Brown University. He also
holds an MBA from the Harvard Graduate School of Business Administration. |
 Garry Taylor
Director – Manila Resource Centre Manager, Macquarie Offshore Services Pty Ltd., Philippines
Garry Taylor is Director for the Manila Resource Center Manager of Macquarie
Offshore Services Philippines. Prior to this, he held senior positions such as
Director for Infrastructure and Operations Manager - Asia for Macquarie
Securities Hong Kong, Vice President and Head of WinTEL Asia for ING Securities
Hong Kong, Infrastructure Manager for ING Baring Securities Japan, and PC/LAN
Manager for ING Barings Ltd. |
 Gerry Clark
Partner and Regional Director, TPI South East Asia
Gerry Clark’s experience in the IT area spans 25 years and includes providing strategy, sales, operations, and delivery
services to clients. His background also includes client relationships and managing delivery of IT systems. As Partner and
Regional Director of TPI, he is responsible for the overall company sales and market in South East Asia, specifically providing
consultancy advisory services involving IT and BPO. Before joining TPI, he held several senior positions such as Regional CEO for
Capegmini’s outsourcing business; Sales Director for a systems integration company, and Managing Director for a UK software company. |
 Ian Bellord
Principal Consultant, ID Bellord Consultancy
Ian Bellord has had several years of experience in the BPO industry before establishing his own firm,
ID Bellord Consultancy, which focuses on the BPO industry and the shared services market sector. As Principal
Consultant of his consulting company, he provides professional advice to both client and vendor companies on
strategy implementations, and business development. He has held key positions in leading independent outsourcing
solutions provider SPi as Head of Global Marketing and Business Development, Executive Vice President, and Chief
Operating Officer. |
 Jennifer Jarman
Industrial Sociologist, National University of Singapore
Jennifer Jarman is an industrial sociologist working in the Department of
Sociology at the National University of Singapore. She was educated at the
University of Toronto and Cambridge University. Her interests are in
understanding contemporary labor market issues and transformations in the
service sector. She is particularly interested in the impacts of rationalization
and globalization. Her current research focuses on understanding the global call
center industry and its consequences for labor force development. |
 John DiLullo
President – Avaya Asia Pacific
John DiLullo is the President for Avaya Asia Pacific. He is based in Singapore and is
responsible for leading Avaya’s operations across the entire region, including the sales
and support of the company's technology, applications and industry-specific businesses.
The role also includes responsibility for business planning and strategy development,
customer care, marketing and management of Avaya’s country offices, and channel
partner programs for Asia Pacific.
Prior to Avaya, DiLullo was Vice President, Worldwide Sales, Channels and Field
Operations at SonicWall, Inc. and Vice President of Worldwide Distribution at Cisco
Systems. With more than 20 years experience, DiLullo brings a strong sales and
channel operations background and good knowledge of Asia to this position.
DiLullo studied in the doctoral program at Stanford University and has a Bachelor of
Science degree in Electrical Engineering from Villanova University. He also has two
patents filed in the United States. |
 Jonathan Defensor De
Luzuriaga
Executive Director – Industry Affairs, Business Processing Association of the
Philippines (BPA/P)
Jonathan De Luzuriaga is a veteran in the information technology-business process
outsourcing (IT-BPO) industry. As Executive Director for Industry Affairs at BPA/P,
his responsibilities include investor relations, client development, quality assurance,
and membership affairs. He is also in charge of all BPA/P-sanctioned events such as conferences,
campaigns, fundraisers, and membership meetings to help promote the growth of the industry and its members.
Prior to joining BPA/P, De Luzuriaga played various roles in different contact centers and BPOs such
as Ambergris, ePerformax, Acquire Asia Pacific, IP Contact Center Outsourcing, Teleperformance Philippines,
and Convergys. He holds a Political Science degree from De La Salle University. |
 Kee Teek Hong
Vice President and General Manager – Manila Shared Services Center, Chevron Holdings Inc.
Kee Teek Hong assumed the position of Vice President and General Manager of
Chevron Holdings, Inc – Manila Shared Services Center in May 2006. Prior to
this, he held key positions in Chevron such as Regional Comptroller for Asia
Pacific, General Manager for Decision Support and Reporting for the Regional HQ,
Finance General Manager for Singapore, Manager for Strategic and Business
Planning. He has a degree in Accountancy from the National University of
Singapore and is a certified public accountant. |
 Larry Jones
CEO and President, StarTek
Larry Jones has over 25 years of knowledge in building, operating, and growing
public and private technology companies. He has a proven a track record of
initiating growth and acquisition strategies in various industry segments,
including marketing services, enterprise software and information, and IT
services. He has held key positions such as Principal for Aegis Consulting
Services, President and CEO of Activant Solutions, Inc., Chairman and CEO of
Interelate, Inc., and President and CEO of MessageMedia. He also served several
management positions at Exabyte, WebClients, Neodata Services, Inc., GovPX,
Inc., Automatic Data Processing, and Wang Laboratories. |
 Nitin Bhat
Senior Vice President for ICT Practice, Frost & Sullivan
As Senior Vice President for ICT Practice in Frost & Sullivan,
Nitin Bhat leads the Asia Pacific team in providing business
consulting and research services to both public and private sector
clients. He has also advised leading industry players including service
providers, equipment vendors, regulatory bodies, and industry development
organizations across different market strategies, growth planning, product
strategy, regulatory analysis, financial valuation, ROI analysis, and
competitive benchmarking. As a seasoned presenter and public speaker, he has
delivered market findings at internationally acclaimed trade conferences, which
includes CommunicAsia and the ASEAN Telecom Conference. He holds an MBA degree
with specialization in Finance and Marketing from the Indian Institute of
Management in Calcutta and a Bachelor’s degree in Electronics Engineering. |
 Oscar Sañez
President and CEO, Business Processing Association of the Philippines (BPA/P)
Oscar Sañez is the CEO of the BPA/P, responsible for leading the development and execution
of the organization’s strategic plans, and delivering the industry’s growth targets. He has held
key positions in various companies, such as Country General Manager and Managing Director for Procter &
Gamble Australia and New Zealand; a position in the Customer Development function in Procter & Gamble’s
operations in Singapore, Japan and the USA; and President of the American Chamber of Commerce in Australia.
He graduated with a Business Administration degree from the University of the Philippines. |
 Peter Schmitt
Co-Founder and Chairman, DPC Data Incorporated
Peter Schmitt is the Chairman and CEO of DPC Data Inc., and non-executive Chairman of its principal subsidiary,
DPCDATA (Philippines) Inc. He has established data processing facilities in Panama and the Philippines to process
global securities data and to perform outsourcing services for clients. He also built value-added data outsourcing
business from the ground-up with local talent in Panama and the Philippines. Prior to forming DPC Data Inc., he held
various executive positions in the securities and financial guaranty industries, including SVP and Director of Fixed
Income Research at Prescott, Ball & Turben; as well as EVP and COO of Financial Guaranty Insurance Company. |
 Raj Venugopal
Project Executive, Business New Brunswick
Raj Venugopal has been a Project Executive with the Investment Attraction division of Business New Brunswick, where he leads
the government’s multi-sectoral foreign direct investment in South East Asia. Prior to his current position, he served in various
positions such as a Policy Analyst in the Senate of Canada and Senior Policy Advisor for the Government of Brunswick. He received his
tertiary degree from the University of Brunswick and School of Oriental and African Studies and his doctorate degree from Carleton University.
He is a Commonwealth Scholar and was awarded Canada’s Social Science and Humanities Research Council doctoral fellowship and the Rotary
Scholarship for Graduate Studies. In addition to his education credentials, he also took up French language at the Université de Québec à
Trois-Rivières. |
 Raoul Teh
Senior Site Officer – Philippines and Regional Head for Content Operations – Asia, Thomson Reuters
Raoul Teh is the Senior Site Officer for Thomson Reuters in the Philippines.
Previously, he served as Director of Content Operations – Asia and Country
Manager – Philippines for Thomson Financial based in Manila. He first joined
Thomson in 2004 as Director of Business Operations managing the Content teams in
Manila. He has extensive experience in the data operations and BPO industry
working in the healthcare, scientific, legal and business information verticals
in various roles from general management, business development, and professional
services. He has a degree in Philosophy from the University of the Philippines
and completed three years of medical school. |
 Susan Rivera-Manalo
Human Resources Head, Globe Telecom Inc.
Susan Rivera-Manalo is a member of the Senior Executive Group and Head of Human
Resources in Globe Telecom, Inc., Her wealth of experience and thought
leadership comes from key roles she has played as Philippines Country Manager
for Hewitt Associates, Senior Vice President for the Retelcom Group, Vice
President for CAVEL Group, Training and Organization Development Manager for the
Pioneer Group, Producer and Broadcast Operations Director for Rajah Broadcasting
Network, and Manpower Planning and Recruitment Officer for PLDT. She holds a
Bachelor’s degree in Psychology from the University of Santo Tomas and a
Master’s degree in Social Psychology from the Ateneo de Manila University. She
also received advanced executive education in the areas of Business Strategy,
Executive Coaching, HR Executive Program, and E-business. |
 Dr. Uma Ganesh
CEO, Global Talent Track
With a career spanning over two decades, Dr. Uma Ganesh brings vast experience in
profit center management, strategy formation, business development, entrepreneurship,
and human resources empowerment in manufacturing, ICE (information, communications,
and entertainment), and education sectors. Prior to founding Global Talent Track,
she was the Chief Corporate Development Officer in HSBC Global Resourcing and
was responsible for business development and strategy transformation. She has
been active in various professional forums such as CII, National HRD Network, and
Bombay Management Association. She co-authored a book with Dr. Ganesh Natarajan
entitled “Unleashing the Knowledge Force.” Among her awards is the Wisitex
Foundation’s IT Woman of the Year. She holds an MBA degree from the University of
Delhi and a PhD from the Indian Institute of Technology Bombay. |
 Dr. Vicente Fabella, Ph.D.
President, Jose Rizal University
Dr. Vicente Fabella, Ph.D. is the President of Jose Rizal University (JRU).
Deeply involved in education, he concurrently holds senior positions in several
educational organizations such as the Philippine Association of Colleges and
University (PACU), Philippine Association of Colleges and Schools of Business
(PACSB), and the Private Educational Retirement Annuity Association (PERAA).
Before joining JRU, he was involved in private equity with AIG Investment
Corporation and in public-private partnerships at Price Waterhouse-Joaquin
Cunanan. Fabella obtained his degree in Development Studies and Economics from
Brown University. He also holds MBA and MPA degrees from Columbia University,
and is the first recipient of the doctorate degree in Business Administration
from the University of the Philippines. |
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