Speakers

Dado Banatao is the managing partner of Tallwood Venture Capital. With his vast experience as an entrepreneur, he provides Tallwood with a unique perspective in technology investments. Tallwood invests in unique and complex semiconductor technology solutions for computing, communication, and consumer platforms. Prior to forming Tallwood, Mr. Banatao was a venture partner at the Mayfield Fund. He co-founded three technology start-up companies: S3 Graphics (now a subsidiary of HTC), Chips & Technologies (later acquired by Intel), and Mostron. He also held engineering and general management positions at National Semiconductor, Seeq Technologies, Intersil, and Commodore International. He pioneered the PC chip set and graphics acceleration architecture that remains to be the foundation of every PC today. As a Silicon Valley visionary, he is credited with developing several key semiconductor technologies.

As managing director of HDI, Craig Baxter oversees the world’s largest technical service and support membership organization and the industry’s premier certification and training body. He manages a talented group of product managers who create an unrivaled environment of growth and learning for the IT service e and support industry. Previously, he was a software engineer where he developed a variety of applications including command and control systems, customer service applications, and secure check disbursement systems. His success as a developer along with his aptitude to manage people effectively led to management opportunities in system development, IT operations, technical support desk, product development, and business operations. Mr. Baxter holds a degree in Electrical Engineering from Northern Arizona University and an Master of Science in Computer Science from Chapman University.

Vikas Bhalla leads all outsourcing operations across EXL’s global delivery centers. Mr. Bhalla has been with EXL since 2001. During this time, he has spearheaded multiple client operations across the insurance, utilities and financial services verticals. Mr. Bhalla has also held several leadership roles in the areas of process consulting, Six Sigma, quality compliance, certifications, information security and business continuity. Prior to joining EXL, he held various management positions in GE India and Shriram Fibres. Mr. Bhalla is an engineering graduate from Institute of Technology, Banaras Hindu University, India. He also holds a Master Black Belt in Six Sigma.

Jean-Paul Binot is director for Finance Transformation at Deloitte Consulting Southeast Asia. He has over two decades of experience, focusing on providing services to clients in the manufacturing, business services, consumer business, life sciences and financial services sectors; and in areas such as accounting and reporting, shared services and outsourcing, corporate transformation, legal and tax restructuring, business continuity plans, and risk management. During the course of his career, Mr. Binot primarily focused on clients in the automotive, life sciences, and financial services sectors. He also served as an advisor on make-or-buy analysis and supplier selection for BPO solutions in finance and human resources.

Prabhakar Bisen, head of Global Delivery for Insurance BPO of Cognizant, has two decades of professional experience in transitions, project management, IT, and business consulting, and operations management. Prior to joining Cognizant, he was the chief executive officer of WNS Philippines, a subsidiary of WNS Group. He also co-authored the Transition Methodology of WNS. At Genpact, he led the transition for a renowned US bank. He also worked with Satyam Computer Services where he managed several IT and strategy consulting assignments. Mr. Bisen started his career with Tata Motors in India.

As the executive director for Talent Development at the Business Processing Association of the Philippines, Penny Bongato manages all talent-related initiatives for the industry for the Roadmap 2016, including implementing the current portfolio of initiatives, working with stakeholders to refresh the portfolio, anchoring the talent working group, and launching and monitoring the Talent Partnerships program. Ms. Bongato has more than 25 years of work experience, 15 years of which have been focused on human resource management. She served as vice president for HR of the Philippine American Life and General Insurance Company, and regional HR director for Asia Pacific of Headstrong.

Mark Bretton is vice president and head of Business Process Outsourcing for UK and Europe for Tata Consultancy Services (TCS). He is a member of the global executive team that develops the BPO business of TCS as well as the European leadership team. He also chairs the BPO Global Sales Council. Prior to TCS, he was a member of the European Steering Committee for the Shared Services and Outsourcing Network and voted as one of the most influential leaders in the European shared services market. Previously, he was the managing director of customer management at Royal Mail Group. In 2003, his work was recognized when he became a finalist in the National Customer Service Awards, Leader of the Year category.

Michael Burbach is the senior director for Transaction Services and Offshore Operations of SPi Healthcare. He is responsible for managing key transactional processes in revenue cycle management operations, providing billing process management for large physician groups. He supervises over 150 staff members in a variety of functions such as payment posting, coding, charge entry, customer service and document management services. Mr. Burbach created a multifunctional offshore team in the Philippines, covering every aspect of the revenue cycle management process. Prior to SPi, he was senior operations manager for Oncology Information Services at Cancer Treatment Centers of America.